At Concrete Alphabet, we stand behind the quality of our products and want to make sure you’re completely satisfied with your purchase. If for any reason you’re not, we accept returns within 7 days of the original purchase/delivery date.
Damaged Goods
If you receive a product that has been damaged during shipping, we’ll be happy to replace it or issue a refund. However, in order to process your claim, we ask that you return the damaged product to us. This allows us to properly assess the damage and determine the best course of action.
To initiate a return for a damaged item, please contact us at info@concretealphabet.co.za with your order number and a description of the damage. We’ll provide you with further instructions on how to return the item and process your claim.
Please note that we cannot issue a refund or replacement for damages that occur after the product has been used/fitted, so we recommend that you inspect your items upon receipt and report any damages within 7 days
Thank you for choosing Concrete Alphabet for your decor needs. If you have any questions or concerns, please don’t hesitate to contact us.
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